Shipping policy
Shipping Policy
At MyPitz, we are committed to delivering your order as quickly and efficiently as possible.
Order Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
During high demand periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 1–3 business days for tracking information to update.
Delays and External Factors
We are not responsible for shipping delays caused by:
- Carriers (such as USPS, UPS, FedEx)
- Customs clearance processes
- Weather conditions
- Incorrect shipping information provided by the customer
Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is entered correctly.
If an incorrect address is provided, we may not be able to make changes once the order has been processed.
Lost or Stolen Packages
MyPitz is not responsible for lost or stolen packages confirmed as delivered to the address provided.
If you believe your package has been lost, please contact the shipping carrier directly.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at:
MyPitz@gmail.com
Include photos of the damaged item and packaging so we can assist you quickly.
Contact Us
If you have any questions about your shipment, please contact us at:
MyPitz@gmail.com